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Zuno Privacy Policy

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Last updated: November 2025

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Zuno Ltd (“Zuno”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, book services, or interact with us. By using Zuno, you consent to the practices described here.

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1. Who We Are

 

Zuno Group Ltd is a UK-registered limited company providing mobile vehicle cleaning services. You can contact us at zuno@zuno.uk.com or via our website: www.zuno.uk.com.

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2. Personal Data We Collect

 

We collect and process the following information from customers:

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  • Full name, contact details (email and phone number)

  • Vehicle registration, vehicle make/model, and size

  • Booking and service history

  • Account login details and saved profiles

  • Photos of vehicles (before and after cleaning)

  • Payment information via Wix built-in payment processing

  • Marketing preferences, opt-ins, and consent to receive newsletters, promotions, or service reminders

  • Website usage data through Google Analytics, Meta Pixel, and other analytics tools

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3. How We Use Your Personal Data

 

We use your data to:

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  • Process bookings, payments, and service delivery

  • Send service reminders via SMS or email

  • Send marketing communications if you have opted in (newsletters, promotions, exclusive offers)

  • Improve our website, services, and user experience using analytics

  • Facilitate tipping to our technicians via Easy Tip, TextMagic, and Zapier

  • Document vehicle condition and ensure service quality (photos before/after cleaning)

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4. Legal Basis for Processing

 

We process your personal data based on:

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  • Your consent (e.g., marketing communications, service reminders, cookie preferences)

  • Contractual necessity (to fulfil your service bookings and payments)

  • Legitimate interests (improving our services, preventing fraud, ensuring quality and fairness)

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5. How We Share Your Data

 

Your data may be shared with the following parties for the purposes described above:

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  • Wix (website hosting, bookings, and payment processing)

  • Google Analytics and Meta Pixel for website analytics

  • TextMagic and Zapier for SMS notifications and tipping services

  • Easy Tip for payment processing to technicians

  • Our internal team and contractors, strictly on a need-to-know basis to provide services

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We do not sell your personal data to third parties.

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6. Cookies and Tracking

 

We use cookies and tracking technologies to improve website functionality, analytics, and marketing. Our cookie consent is managed via Usercentrics, which allows you to opt-in or opt-out of non-essential cookies. Essential cookies are necessary for service booking and cannot be disabled.

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7. Data Retention

 

We retain personal data, booking records, and service photos for up to 3 years to comply with legal obligations and for operational purposes such as service reminders and dispute resolution. After this period, data is securely deleted or anonymised.

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8. Your Rights

 

You have the following rights under UK GDPR:

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  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

  • Object to data processing in certain circumstances

  • Request data portability

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To exercise your rights, please contact us at support@zuno.uk.com. We will respond within 30 days in accordance with legal requirements.

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9. Data Security

 

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is stored securely via Wix and our service providers with encrypted connections where possible.

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10. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We encourage you to review this page regularly. The “Last updated” date at the top reflects the most recent version.

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

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Email: zuno@zuno.uk.com


Website: www.zuno.uk.com

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